Room Planning Software

If your hotel has more than a handful of rooms, the chances are that you'll have noticed the shortcomings of the traditional pencil and reservations book approach. Sure, it can work, but it's a pain in the neck to erase all the old information and enter the new booking when someone changes their mind.

Which is where well designed hotel room reservation software comes into its own. Changing booking details and many other regular tasks are simple to accomplish and it's a rare member of staff nowadays who isn't at least partially computer literate.

So what should you look for when choosing reservation software for your hotel?

1. Check it will run on your computer.

Which sounds as though it's stating the obvious but if the PC you're planning on using is too old or, sometimes, too new it can make the difference between the software working and not working. If the computer is too old, there's a good chance you should consider passing it down to your children or granchildren. If it's too new, just check that there hasn't been an operating system change that affects the program.

2. Check it is easy to use.

You don't want to be spending too much time getting used to how the software operates. Modern software should be intuitive to use and you should be able to do most tasks without resorting to using the help file, although obviously there should be help available when you need it, especially for tasks you don't do very often such as changing room prices or adding specials.

3. Check you can set user levels

Whilst you may trust your receptionists to deal with day to day room bookings you probably don't want them to be able to change room rates or tax rates. And you likely don't want them to have access to sensitive information such as occupancy rates, profitability and so on. The better software on the market will allow you to set levels for each user of the program so that they don't stray outside their level of responsibility.